Refund policy

THIS REFUND POLICY IS FOR ORDERS PLACED ON OUR E-COMMERCE STORE ONLY

Thank you for shopping at www.sierrasolutions.com.
If you are not entirely satisfied with your purchase, weʼre here to help.

RETURNS
• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, the product container must be unopened and in the same condition that it was received.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• We charge a 20% restocking fee on all returns.
• You must contact the company via Email or phone for return/shipping instructions.

REFUNDS
• Once we receive your item, and your return is approved, we will initiate a refund to your credit card (or original method of payment).
• You will receive the credit within 7-10 days depending on your card issuers policies.

SHIPPING
• You will be responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

CONTACT US
• If you have any questions on how to return your item to us, contact us via Email at
CustomerService@sierrasolutions.com or by phone at 530.541.8649.